Privacy Policy

Hard Yards Property Care respects your privacy. This policy explains how we collect, use, disclose and protect personal information. Last updated 19 July 2026.

Information we collect

Depending on how you deal with us, we may collect:

• Your name, phone number and email address.
• The property address, access information, service requested and maintenance preferences.
• Messages, enquiry notes, quote information, booking and invoice records.
• Before, progress or after photographs reasonably required to record property condition or completed work.
• Technical information such as browser, device, pages visited, approximate location derived from an IP address and general website analytics.

Please do not send sensitive information that is not reasonably needed for your enquiry.

How we collect information

We generally collect information directly from you when you use a website form, call, email, message us, accept a quote or receive a service. We may also receive information from a person acting for a property owner, a tenant, property manager or another person who refers you, where reasonably necessary.

Why we use it

We may use personal information to:

• Respond to enquiries and prepare quotes.
• Assess, schedule, provide and follow up services.
• Contact you about access, safety, invoices or changes to a booking.
• Keep business, insurance, accounting and dispute records.
• Improve website performance and understand general use.
• Comply with legal obligations and protect customers, workers, property and our lawful interests.

Who we may disclose it to

We may disclose information where reasonably necessary to service providers that help operate the business, such as form processing, website hosting, email, analytics, accounting, payment, insurance and professional advisers. We may also disclose information when authorised or required by law, or with your consent.

We do not sell customer contact lists or personal information.

Form processing and overseas services

Website enquiries are processed using Formspree, a third-party form handling service. Hosting, form, email, analytics or other technology providers may process or store information outside Australia under their own infrastructure and privacy arrangements.

Analytics and cookies

This site may use Cloudflare Web Analytics or Cloudflare platform analytics to understand general website performance and usage. These services may use cookies or similar technical information. You can control many cookies through your browser settings, although blocking them may affect some website features.

Photographs

Operational photographs may be taken where reasonably needed to document property condition, access, completed work or a concern. We will seek consent before using an identifiable customer, address or private property image in advertising or social media, unless the customer has already made it public for that purpose.

Storage, security and retention

We take reasonable steps appropriate to a small service business to protect personal information from misuse, interference, loss and unauthorised access or disclosure. No website, email or online service is completely secure.

We keep information only for as long as reasonably needed for the purpose collected, business records, insurance, dispute management and legal obligations, then delete or de-identify it where practical.

Access and correction

You may ask to access or correct personal information we hold about you. We may need to verify your identity and may refuse or limit a request where permitted by law, explaining the reason where required.

Marketing choices

If we send direct marketing, you can ask us to stop at any time by using the unsubscribe method provided or contacting us. We may still send service-related communications about an active enquiry, booking or account.

Privacy questions and complaints

For an access request, correction, privacy question or complaint, email hypropertycare@gmail.com or call 0450 472 858. Please provide enough detail for us to investigate. We will respond within a reasonable time.

Changes to this policy

We may update this policy as our practices or legal obligations change. The current version will be published on this page with its updated date.